Frequently Asked Questions

Do I need to pay a deposit?

Certainly, we require a deposit to secure your booking. If your booking is in less than a week, we will require the full amount upfront. Please note, we cannot reserve spaces without a deposit. While we can note your interest in our diary, it's essential to contact us to verify if the desired service remains available. Prior to making any payments, kindly inform us so we can confirm the details and availability.

Can your products be used outdoors?

All our items are primarily designed for indoor use, although they can be accommodated for outdoor settings under specific conditions. For instance, they can be used outdoors within a marquee that has solid floor covering and sheltered sides. However, please refrain from using our items on uneven grass or pavement to ensure their integrity. It's important to note that letters, numbers, and neon signs must be brought indoors overnight, particularly in instances of poor weather.

Do you have public liability insurance?

Yes we do. Please let us know and we will be happy to send this information to the venue.

How long is the hire period ?

Our items, including light-up numbers and letters, are available for a 24-hour rental period. This means you can utilise these items for the entirety of the day and night. Collection can be arranged either on the same day or the next day, depending on your preference. Please note, should you wish to have the letters or numbers set up the night before your event, an additional fee will apply.

How are the letters powered ?

The majority of our letters and numbers are  mains powered. We do supply battery operated items.

Are your numbers and letters Pat tested?

Yes they are PAT tested.

Is there a delivery or collection charge?

Yes, delivery and collection charges apply depending on the location.

Are the rented items insured?

Yes, we have insurance with bapia for all items.